Refund policy

Due to the size, weight, shipping cost, and personal-use nature of our home care products, all large items are final sale.

CareRise does not accept returns or exchanges for personal reasons, including but not limited to changing your mind, ordering the wrong item or option, the item not fitting your space, or no longer needing the product.

Returns, exchanges, or replacements may only be reviewed in the following situations:

• The item arrives damaged
• The wrong item was delivered
• The order is missing parts or items
• There is an approved warranty-related issue

Customers must contact CareRise within 48 hours of delivery for shipping damage, missing items, or wrong-item claims. Photos of the packaging, product, shipping label, and issue are required.

Do not send any item back without written approval from CareRise. Unauthorized returns may be refused and may not be eligible for refund, replacement, or credit.

Approved refunds, replacements, or resolutions will be handled based on the specific situation, product condition, carrier review, and supplier policy.