Shipping policy

CareRise currently ships within the United States.

Many of our products are large, heavy, or require special delivery coordination. Shipping times may vary depending on product availability, delivery location, carrier scheduling, and the type of item ordered.

Customers are responsible for providing a complete and accurate delivery address. The delivery location must be accessible for large-item delivery when applicable.

Unless clearly stated at checkout or confirmed in writing by CareRise, delivery does not include in-home setup, assembly, installation, room-of-choice placement, or old item removal.

If your order arrives damaged, please contact CareRise within 48 hours of delivery. Please include clear photos of the packaging, product, shipping label, and any visible damage so we can review the issue with the carrier or supplier.

For delivery questions, please contact us before placing your order.