Terms of service
Last updated: August 28, 2026
Welcome to CareRise. This website is operated by Carerise LLC. Throughout the site, the terms “CareRise,” “we,” “us,” and “our” refer to Carerise LLC. By visiting our website or purchasing from us, you agree to the following Terms of Service.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products or website for any unlawful purpose. You may not violate any applicable laws, regulations, or third-party rights when using this website.
2. Product Information
CareRise provides selected home care and daily living support products. We make reasonable efforts to display product information, images, pricing, availability, dimensions, and descriptions accurately.
However, product details may change without prior notice. We do not guarantee that all product information on the website is complete, current, or error-free.
Product images are for reference only. Actual products, colors, materials, accessories, packaging, and specifications may vary.
3. No Medical Advice
CareRise does not provide medical advice, diagnosis, treatment, or professional healthcare services.
Our products are home care and daily living support products. They are not intended to replace medical equipment, medical treatment, or advice from a licensed healthcare provider.
If you have a medical condition, mobility limitation, recovery need, or safety concern, please consult a qualified healthcare professional before purchasing or using any product.
4. Orders and Acceptance
After you place an order, you may receive an order confirmation email. This does not mean your order has been finally accepted.
CareRise reserves the right to review, accept, decline, cancel, or request additional information for any order, especially for large home care items, high-value orders, delivery-sensitive products, or orders requiring special coordination.
If an order cannot be fulfilled, we will contact you using the information provided at checkout.
5. Pricing and Availability
Prices are listed in U.S. dollars unless otherwise stated.
CareRise may update prices, product availability, promotions, shipping options, and product details at any time without prior notice.
We reserve the right to correct pricing errors or product information errors. If an error affects your order, we may contact you to confirm whether you wish to proceed with the corrected information or cancel the order.
6. Payment
CareRise may use third-party payment service providers to process payments, including credit card processors, alternative payment providers, or external payment gateways.
By placing an order, you agree to provide accurate payment information and authorize the payment provider to charge your selected payment method.
Payment processing may be subject to the terms, conditions, review, fraud screening, and settlement rules of the third-party payment provider.
CareRise does not store full credit card details on this website.
7. Shipping and Delivery
CareRise currently ships within the United States.
Many of our products are large, heavy, or require special delivery coordination. Shipping times may vary depending on product availability, delivery location, carrier scheduling, and the type of item ordered.
Unless clearly stated at checkout or confirmed in writing by CareRise, delivery does not include in-home setup, assembly, installation, room-of-choice placement, or old item removal.
Customers are responsible for providing a complete and accurate delivery address. The delivery location must be accessible for large-item delivery when applicable.
If shipping is delayed, unavailable, or requires additional coordination, CareRise may contact you before processing or fulfilling the order.
8. Final Sale, Returns, and Refunds
Due to the size, weight, shipping cost, and personal-use nature of many home care products, all large items are final sale.
CareRise does not accept returns or exchanges for personal reasons, including but not limited to changing your mind, ordering the wrong item or option, the item not fitting your space, or no longer needing the product.
Returns, exchanges, replacements, or refunds may only be reviewed in the following situations:
- The item arrives damaged
- The wrong item was delivered
- The order is missing parts or items
- There is an approved warranty-related issue
Customers must contact CareRise within 48 hours of delivery for shipping damage, missing items, or wrong-item claims. Photos of the packaging, product, shipping label, and issue are required.
Do not send any item back without written approval from CareRise. Unauthorized returns may be refused and may not be eligible for refund, replacement, or credit.
9. Warranty and After-Sales Support
Warranty coverage varies by product and supplier.
Warranty service does not cover normal wear and tear, misuse, improper assembly, unauthorized modification, accidental damage, or issues caused by failure to follow product instructions.
To request after-sales support, please contact us with your order number, a description of the issue, and photos or videos showing the issue.
CareRise will review the information and help coordinate the next step when applicable.
10. Chargebacks and Payment Disputes
If you have an issue with your order, please contact CareRise first so we can review the situation and assist you.
Filing a payment dispute or chargeback without contacting us may delay resolution. CareRise reserves the right to provide order records, delivery records, communication history, product photos, policy pages, and other relevant information to the payment processor or card network in response to a dispute.
11. Customer Responsibilities
Customers are responsible for reviewing product information, dimensions, delivery requirements, final sale terms, and store policies before placing an order.
For large home care items, we recommend contacting CareRise before placing your order to confirm product availability, delivery needs, access conditions, and product suitability.
Customers are responsible for ensuring that the product can fit through doors, hallways, elevators, stairways, and the intended room.
12. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase, billing, delivery, and contact information.
CareRise is not responsible for delays, failed delivery, additional fees, or order issues caused by incorrect or incomplete customer information.
13. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, apps, or external websites.
CareRise is not responsible for the content, policies, performance, availability, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.
14. Intellectual Property
All website content, including text, images, logos, graphics, product descriptions, and design elements, is owned by CareRise, licensed to CareRise, or used with permission.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
15. Prohibited Uses
You may not use this website or our products for unlawful, fraudulent, abusive, misleading, or harmful purposes.
You may not attempt to interfere with the security, operation, or functionality of the website.
16. Limitation of Liability
To the fullest extent permitted by law, CareRise shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, delivery issues, product use, or inability to use a product.
Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless CareRise, Carerise LLC, and our affiliates, partners, suppliers, service providers, employees, and representatives from any claim, demand, loss, liability, or expense arising from your violation of these Terms, misuse of products, inaccurate information, or violation of applicable law.
18. Changes to These Terms
CareRise may update these Terms of Service from time to time. Changes will be posted on this page with an updated date.
Your continued use of the website after changes are posted means you accept the updated Terms.
19. Contact Information
Questions about these Terms of Service should be sent to:
CareRise / Carerise LLC
Email: luna@careriseus.com